Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Strong Tower Media LLC, a Texas limited liability company (“Strong Tower Media,” “we,” “us”), operator of TrackerMaster (“TrackerMaster” or the “service”) at trackermaster.app. By creating an account, claiming a tracker, or paying for a subscription, you agree to these Terms. If you do not agree, do not use the service.

TrackerMaster is offered to and intended for users in the United States. We do not market or sell the service to residents of the European Economic Area or the United Kingdom.

1. Eligibility

TrackerMaster is intended for users 13 years of age or older. By creating an account you represent that you are at least 13. If you are between 13 and the age of majority in your state, you confirm that a parent or legal guardian permits your use of the service. We do not knowingly collect personal information from children under 13; if we learn we have, we will delete the account and any associated data. To report a suspected under-13 account, email privacy@trackermaster.app.

2. Your account

Account creation is initiated by purchasing a tracker on Etsy and redeeming the resulting receipt at trackermaster.app/redeem. You are responsible for the confidentiality of your login credentials and for all activity on your account. You agree to provide accurate information and to keep your account email current. We may suspend or terminate accounts that we believe were created with false information, through abuse, or in violation of these Terms.

3. Ownership and subscription slots

TrackerMaster is built around a hybrid ownership model. Each account has a single Owned Slot bound to the specific tracker purchased through Etsy. Above the Owned Slot, paid subscription tiers add additional Subscription Slots that you fill with any tracker from the in-platform catalog and may swap freely.

• Owned Slot. Permanent. The tracker bound to this slot remains accessible to you for the operational lifetime of TrackerMaster, regardless of whether you carry an active subscription. The Owned Slot cannot be reassigned to a different tracker.
• Subscription Slots. Active only while your subscription is current and paid. If you cancel or downgrade, slots above your new tier are deactivated. Trackers in deactivated slots become inaccessible until you re-upgrade, but the data stored in them is retained as described in our Privacy Policy and is restored when access is restored.
• No transfer. Accounts, ownership records, and subscription slots are personal to you and may not be sold, assigned, or transferred without our written consent.

4. License to use the service

Subject to these Terms and your continued payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use TrackerMaster for your own personal, non-commercial tracking purposes. This license does not transfer ownership of any software, content, design, or trademark to you.

You may not (a) reverse engineer, decompile, or attempt to extract source code from the platform or any tracker, except to the extent that this restriction is prohibited by law; (b) resell, sublicense, or commercially redistribute the platform or any tracker; (c) use the service to build a competing product; (d) probe, scan, or test the vulnerability of any system or network without authorization; or (e) use automated systems (bots, scrapers, etc.) to interact with the service except as we expressly permit.

5. Your data

You retain all rights to the personal-tracking data you record in your trackers (“Your Data”). Your Data is stored in our database under per-user access controls. You grant us a non-exclusive license to host, transmit, back up, and display Your Data solely for the purpose of operating the service for you.

We do not sell Your Data. We do not train artificial-intelligence or machine-learning models on Your Data. We do not use Your Data for advertising. The full list of processors that touch Your Data and the purpose of each is in the Privacy Policy.

6. Subscription billing and auto-renewal

Subscriptions are processed through Stripe. Available billing intervals are monthly and annual. The price, billing interval, and renewal date for your selected tier are shown adjacent to the payment button at checkout, and you must affirmatively accept those terms before any charge is made.

Auto-Renewal Disclosure. Paid TrackerMaster subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current price for your tier and interval, using the payment method on file, until you cancel. By starting a paid subscription you authorize Strong Tower Media LLC to charge that payment method on each renewal.

• Cancellation. You may cancel at any time from Account → Billing in one step. Cancellation takes effect at the end of the current paid period; you retain access to all paid features until then. We do not require a phone call, chat, or email to cancel, and the cancel mechanism is at least as simple as the signup mechanism.
• No pro-ration. We do not pro-rate refunds for partial billing periods.
• Renewal reminders. For annual subscriptions, we send a reminder email to your account email between 15 and 45 days before each renewal, listing the next renewal date, the next renewal price, and a direct link to cancel.
• Price changes. If we change the price or other material terms of your subscription, we will notify you by email at least 5 days and not more than 30 days before the change takes effect. You may cancel before the change takes effect to avoid the new terms.
• Downgrades. Switching to a lower tier reduces your slot count and deactivates any trackers occupying slots above the new tier limit. Data in deactivated slots is retained and becomes accessible again if you re-upgrade.
• Failed payments. If a renewal payment fails, we may retry the charge, downgrade or suspend access, and ultimately terminate the subscription for non-payment. We will notify you at the email on file before suspension.
• Taxes. Posted prices are exclusive of any sales, use, value-added, or similar taxes, which may be added at checkout based on your billing address.
• Owned Slot is not a subscription. The Etsy-purchased tracker bound to your Owned Slot is a one-time purchase and is unaffected by subscription cancellation.

7. Refunds

Refund eligibility is summarized below and described in full in our Refund Policy.

• Etsy purchases.The original Etsy purchase that creates your account is governed by our seller policy on the Etsy listing and Etsy’s Purchase Protection program. The purchase is non-refundable once the claim has been redeemed and the account is created. Before redemption, refund requests may be made through your Etsy order page.
• Subscriptions. Subscription fees are non-refundable except where required by applicable law. Cancellation stops future renewals; we do not pro-rate partial periods.
• Service failures. If the service is materially unavailable for an extended period through no fault of yours, contact support@trackermaster.app and we will consider a credit or refund on a case-by-case basis.

8. Acceptable use

You agree not to:

• Use the service for unlawful purposes or in violation of any applicable law.
• Upload content that is illegal, defamatory, infringing, or that contains malware or malicious code.
• Attempt to access another user’s account or data.
• Disrupt, overload, or impair the service, including by submitting automated requests at a rate that exceeds normal personal use.
• Circumvent, disable, or otherwise interfere with security-related features (including the claim-token, rate-limit, and bot-defense systems on /redeem).

We may suspend or terminate accounts that we reasonably believe are engaged in any of the above without prior notice.

9. Third-party services

TrackerMaster integrates with third-party services to operate. These include Etsy (for receipt verification on the claim flow), Stripe (for payments), Supabase (for data hosting and authentication), Vercel (for hosting), Cloudflare Turnstile (for bot defense), and Sentry (for error tracking). Your use of those services through TrackerMaster is also subject to those providers’ terms and policies. We are not responsible for the availability, accuracy, or content of third-party services.

10. Our intellectual property

TrackerMaster, including the platform code, the tracker designs and bundles, the TrackerMaster name and logo, and all related trademarks, are owned by Strong Tower Media LLC or our licensors and are protected by intellectual-property laws. Nothing in these Terms grants you any right in our trademarks, and no license is granted to you to use them except for the limited permission to identify TrackerMaster as your service provider.

11. Termination

You may terminate your account at any time by contacting support@trackermaster.app. We may suspend or terminate your account if you materially breach these Terms or if continued service would, in our reasonable judgment, expose us, our other users, or third parties to legal, operational, or security risk. On termination, your access to all trackers (including the Owned Slot) ends and we may delete Your Data after a reasonable retention period; you may request export of Your Data before deletion.

Sections that by their nature should survive termination (Your Data ownership, refunds, intellectual property, disclaimer of warranties, limitation of liability, indemnification, governing law, dispute resolution) survive.

12. Disclaimer of warranties

The service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the service will be uninterrupted or error-free. TrackerMaster is not a medical device, fitness coach, diagnostic tool, or healthcare provider. You should not rely on TrackerMaster for any medical, diagnostic, or treatment decision; consult a qualified professional for those.

We do not guarantee the permanence of any specific tracker design, but we will provide reasonable advance notice and a means to export Your Data before retiring a tracker bound to an Owned Slot.

13. Consumer rights are not waived

Nothing in these Terms waives or limits any consumer right that cannot lawfully be waived, including rights under the Texas Deceptive Trade Practices–Consumer Protection Act(Tex. Bus. & Com. Code Ch. 17). The disclaimers and limitations in these Terms do not apply to (a) gross negligence, fraud, or willful misconduct, (b) personal injury or death caused by our negligence, (c) any liability that, by law, cannot be limited, or (d) consumer rights protected by the laws of your state of residence.

14. Limitation of liability

Subject to Section 13, and to the maximum extent permitted by law, the total cumulative liability of Strong Tower Media LLC arising out of or related to the service in any twelve-month period will not exceed the greater of (a) the total fees you paid us during that period, or (b) one hundred U.S. dollars ($100). We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or lost goodwill, even if advised of the possibility of such damages.

Some states (including New Jersey and Massachusetts) do not allow the exclusion or limitation of certain damages. In those states, our liability is limited to the smallest amount permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Strong Tower Media LLC and its members, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with (a) your access to or use of the service in violation of these Terms, (b) your violation of any applicable law, or (c) your violation of any rights of a third party.

16. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms or the service is the state or federal courts located in Tarrant County, Texas, and you and Strong Tower Media LLC each consent to the personal jurisdiction of those courts and waive any objection to venue or inconvenient forum.

Nothing in this section limits your right to bring an action in small-claims court in your home state where small-claims jurisdiction is available, or to file a complaint with a state attorney general or federal regulator.

17. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will notify you by email or through the service at least 14 days before the change takes effect. The “Last updated” date at the top of this page reflects the date of the most recent change. Continued use of the service after changes take effect constitutes acceptance.

18. Miscellaneous

These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and Strong Tower Media LLC regarding the service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions or notices under these Terms may be sent to support@trackermaster.app. Privacy-related requests may be sent to privacy@trackermaster.app.

Strong Tower Media LLC
Tarrant County, Texas, United States